There I was sitting on my make-shift dock fishing.  (I had the good fortune last year of moving to an ugly house on a nice river.   It is a lazy, tidal river that feeds the Chesapeake Bay basin called the Nanticoke River known for its world class Rock fishing during spawning season in late-March into mid-April.)  The dock is actually an old sunken pontoon boat abandoned by my neighbor; I patched it up and put a deck on top of it… my dock points up river at high-tide and down river at low-tide.

My neighbors are not impressed.

So there I sat, trying to fish and relax while thinking of how to get a much younger peer to understand my vision of a Customer Service training/consulting proposal we were writing together when I got a text from my son Stephen (Visit my Newsletter Archives and Read: Generation Now:  Full of Energy and Creativity While Practicing Safe Text).  It said; “Whats up?”  (more…)

Read more at: http://blog.lonkieffer.com/?p=18.